Privacy Policy

Your Privacy at a Glance

At VYRA Naturals, we respect your privacy and are committed to keeping your personal data safe. We only collect information necessary to process your orders, provide support, and share updates you choose to receive. We never sell your information. You can contact us anytime at privacy@vyranaturals.com with questions about your data.

1. Information We Collect

When you interact with us, we may collect:

  • Contact details – name, email, phone number, billing and shipping address.

  • Order details – products purchased, payment details (securely handled by third-party payment providers).

  • Account information – if you register for an account.

  • Technical data – IP address, browser type, device data, and cookies.

  • Communication data – preferences for newsletters, product updates, or customer service inquiries.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Provide customer service and respond to inquiries.

  • Send order updates via email or SMS.

  • Improve our website, services, and product range.

  • Share marketing communications if you have opted in.

3. Sharing Your Information

We only share information when necessary and with trusted partners:

  • Fulfilment partners – doTERRA and VYRA Naturals use separate fulfilment centers, which may result in different shipping times.

  • Payment providers – for secure payment processing.

  • Marketing & analytics tools – to improve customer experience.

  • Professional services – such as IT, hosting, or legal advisors.

We do not sell or rent your personal data to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Ensure proper website functionality.

  • Analyse site traffic and performance.

  • Provide relevant offers and personalised experiences.

You can disable or adjust cookies in your browser settings.

5. Legal Basis for Processing

We process personal data under:

  • Contractual necessity – to complete your orders and provide services.

  • Legitimate interest – improving services and marketing to existing customers.

  • Consent – for newsletters, promotions, and non-essential cookies.

6. Data Retention

We store personal data only as long as needed to provide services and comply with legal obligations (e.g., tax and accounting). Aggregated or anonymised data may be stored for analysis.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent at any time.

  • Object to certain processing activities.

  • Request a copy of your data (data portability).

To exercise your rights, email us at privacy@vyranaturals.com.

8. International Data Transfers

Your information may be processed outside Australia, including in the United States or the European Union. Where this happens, we use safeguards such as contractual clauses to protect your data.

9. Data Security

We apply industry-standard measures like encryption, secure servers, and restricted access to keep your data safe. While no digital system can be guaranteed 100% secure, we are committed to maintaining the highest possible level of protection. We apply strict technical and organisational measures to safeguard your personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website, with the date of the last update clearly shown.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

Email: privacy@vyranaturals.com